FAQ's

Answers to our most frequently asked questions
Q: How can I pre-register for my own class online?
A: We use MindBody Online to manage our class scheduling.  Sign up for a free account here.  All Nueva Alma clients who purchase one of our regular class packages can pre-register classes online through the Schedule link under the Yoga Classes tab.  MindBody also has a convenient new smartphone app, called MindBody Connect –download the app for your Android or iPhone here.
Q: How can I stay up to date on schedule changes and studio happenings?
A: Several ways.  Erica tries to keep everyone informed by sending bi-monthly schedule updates and reminders.  Here you will see any changes (additional classes added every now and then, a class cancellation and/or teacher change).  She also tries to send a monthly newsletter to tell you of all the other studio happenings (in and out of the studio).  We also try to foster a sense of community.  So, if you ever have a question or any topic suggestions or even just some exciting news to share with your fellow yogis, please let Erica know.  She will do her best to include it in the next newsletter.  If you have not been getting the updates and newsletters, please stop by the reception desk and have the teacher double check the email we have on file for you.  If correct, you may want to check your SPAM file. Please see that you add ” info@nuevaalma.com” and  ”admin@nuevaalma.com” to your safe list.  If you wish to add a second email to the distribution list, please email Erica directly and she will add the alternative email address to the list.  Know that we do not inundate you with emails.  We respect your privacy.  We do not sell or share our clients information.  Another way to stay informed is to find us and “Like” us on Facebook.  All schedule updates and newsletters are also published there.  Our Facebook page is also another way to stay connected to the rest of your yogi community and get daily health tips, food for thought, growth and inspiration.
Q: I didn’t finish my entire class pack and it has now expired. Now what? Did I lose all those classes?
A: Technically, yes.  BUT if you purchase another class pack when you return, we will gladly credit you the classes you forfeited.  For example, you had 3 expired classes and purchase a 5 card pack that expires in 2 months.  You will have 8 classes that will expire in the 2 months.

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